Your single source of truth for how we deliver premium technology services across North America.
Start here. This wiki centralizes our internal processes, delivery playbooks, templates, policies, and key references so every team can execute consistently, efficiently, and securely.
Who we are: {{ONE_LINER_ABOUT_ALTEN_PRIME}}
Our mission: {{MISSION_STATEMENT}}
Our promise (quality / delivery): {{DELIVERY_PROMISE}}
Core markets: {{MARKETS_OR_REGIONS}}
Primary service lines: {{SERVICE_LINES_LIST}}
Primary clients / industries: {{CLIENTS_OR_INDUSTRIES}}
This wiki is organized to mirror how we operate day-to-day:
➡️ How we run delivery together: Operating Model (PMO × Practices × Presales)
- Delivery lifecycle & governance (intake → kickoff → execution → closure)
- Workpackage standards & definition of done
- Project reporting, RAID, status templates
- Quality standards (reviews, testing, acceptance)
- Delivery roles & responsibilities (PM/PD/TL/SE/Practice Leads)
- Onboarding/offboarding for projects
➡️ Go to: PMO (Delivery Governance)
- Lead qualification & pursuit process
- RFP/RFQ process, staffing & pricing guidelines
- SOW / MSA basics, negotiation guardrails
- Proposal templates & solution patterns
- References and case studies
➡️ Go to: Presales Hub
- Reference architectures and patterns (cloud, data, AI, security)
- Coding standards, repo conventions, branching strategy
- SDLC standards, CI/CD playbooks
- Environments, access requests, secrets handling
- Tooling and platform guides
➡️ Go to: Practices (Expertise Hubs)
- AI delivery playbooks (PoC → MVP → Production)
- Model governance, risk & compliance
- Data platform standards (lakehouse, ETL/ELT, MLOps)
- Evaluation frameworks, monitoring, and documentation templates
➡️ Go to: {{AI_DATA_HUB_LINK}}
- Security policies and minimum controls
- Access management, device requirements, VPN/SSO
- Data classification and handling
- Incident response steps and escalation
- Vendor/security review process
➡️ Go to: {{SECURITY_HUB_LINK}}
- HR processes, onboarding, org policies
- Finance basics, invoicing workflow, timesheets
- Procurement, assets, travel, expenses
- Internal communications and branding
➡️ Go to: {{OPS_HUB_LINK}}
Update cadence: {{ORG_CHART_UPDATE_CADENCE}}
Owner: {{ORG_CHART_OWNER_NAME}} ({{ORG_CHART_OWNER_CONTACT}})
| Topic |
Primary contact |
Backup |
Channel / Link |
| Delivery governance / escalation |
{{DELIVERY_CONTACT}} |
{{DELIVERY_BACKUP}} |
{{DELIVERY_CHANNEL}} |
| Presales / RFPs / pricing |
{{PRESALES_CONTACT}} |
{{PRESALES_BACKUP}} |
{{PRESALES_CHANNEL}} |
| Security & compliance |
{{SECURITY_CONTACT}} |
{{SECURITY_BACKUP}} |
{{SECURITY_CHANNEL}} |
| HR / onboarding |
{{HR_CONTACT}} |
{{HR_BACKUP}} |
{{HR_CHANNEL}} |
| Finance / invoicing |
{{FINANCE_CONTACT}} |
{{FINANCE_BACKUP}} |
{{FINANCE_CHANNEL}} |
| IT / access / equipment |
{{IT_CONTACT}} |
{{IT_BACKUP}} |
{{IT_CHANNEL}} |
- Team Lead / Project Manager: {{ESCALATION_LEVEL_1}}
- Project Director / Delivery Lead: {{ESCALATION_LEVEL_2}}
- Executive sponsor / Ops: {{ESCALATION_LEVEL_3}}
- Critical incidents hotline: {{CRITICAL_INCIDENT_CONTACT}}
- ✅ Get your accounts: {{SSO_PORTAL_LINK}}
- ✅ Join core channels: {{COMMUNICATION_CHANNELS_LINK}}
- ✅ Request environment access: {{ACCESS_REQUEST_FORM_LINK}}
- ✅ Read the security basics: {{SECURITY_BASELINE_LINK}}
- ✅ Set up dev environment (if applicable): {{DEV_SETUP_LINK}}
- Single Source of Truth: If it isn’t documented here, it doesn’t scale.
- Clarity over ambiguity: Define owners, outcomes, timelines.
- Secure by default: Minimum necessary access. Data handling is non-negotiable.
- Reusable delivery: Templates, playbooks, patterns—don’t reinvent.
- Bias for action: Make decisions with context, document why.
¶ Standards & policies (must-read)
- Information Security Policy: {{INFOSEC_POLICY_LINK}}
- Data classification & handling: {{DATA_CLASSIFICATION_LINK}}
- Acceptable use / devices: {{ACCEPTABLE_USE_LINK}}
- Client confidentiality guidelines: {{CONFIDENTIALITY_GUIDE_LINK}}
- AI usage guidelines: {{AI_USAGE_POLICY_LINK}}
- Code of conduct: {{CODE_OF_CONDUCT_LINK}}
- Wiki Owner: {{WIKI_OWNER_NAME}} ({{WIKI_OWNER_CONTACT}})
- Section owners:
- Delivery: {{DELIVERY_WIKI_OWNER}}
- Engineering: {{ENGINEERING_WIKI_OWNER}}
- Presales: {{PRESALES_WIKI_OWNER}}
- Security: {{SECURITY_WIKI_OWNER}}
- Ops: {{OPS_WIKI_OWNER}}
- Use the template for new pages: {{NEW_PAGE_TEMPLATE_LINK}}
- Every page must include:
- Owner
- Last reviewed date
- Audience
- When to use / not use
- Review cadence:
- Critical processes: {{CRITICAL_REVIEW_CADENCE}}
- All other pages: {{STANDARD_REVIEW_CADENCE}}
owner: "{{PAGE_OWNER}}"
reviewed_on: "{{YYYY-MM-DD}}"
review_cycle: "{{monthly|quarterly|biannual}}"
audience: "{{all|delivery|engineering|sales|ops}}"
confidentiality: "{{internal|client-confidential|restricted}}"
tags: ["{{tag1}}", "{{tag2}}", "{{tag3}}"]